This study examined the relationship between workers productivity and organizational performance of a transport company in Port Harcourt. Using a correlational research design, data were collected from a sample of 114 respondents determined through Taro Yamane's formula. Two structured questionnaires measured worker productivity (timeliness, efficiency, and effectiveness) and organizational performance (customer satisfaction, employee engagement, and goal achievement). Data were analyzed using Pearson Product Moment Correlation via SPSS version 25. The findings revealed a strong and significant positive relationship between timeliness and customer satisfaction (r = 0.720, p < 0.01), efficiency and customer satisfaction (r = 0.780, p < 0.01), and effectiveness and customer satisfaction (r = 0.720, p < 0.01). These results indicate that improvements in timeliness, efficiency, and effectiveness of service delivery significantly enhance customer satisfaction, thereby contributing positively to organizational performance.

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APA Referencing Format

Samuel, O. V. (2025). Workers Productivity and Organizational Performance of a Transport Company in Port Harcourt Rivers State. International Journal of Management and Operations Research (IJMOR), 1(1), 50-64.

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